Offer
Operational Support Retainer
Keep the system running - and improving.
An ongoing support and evolution retainer for production systems delivered by The Lobbi. Covers monitoring, incident response, minor enhancements, and scheduled improvement cycles - so your operational system doesn't stagnate after delivery.
BEST FIT
Organizations that have completed at least one build engagement with The Lobbi and want ongoing support coverage, system monitoring, and incremental improvement without scoping a new project.
NOT FOR
Teams looking to outsource an existing vendor's system, or those who have not yet completed an initial build engagement.
How It Works
How the engagement works.
Every phase ends with a decision you make: confirm the scope, approve the next checkpoint, or pause before new work begins.
Monthly - Monitoring & Incident Response
Proactive monitoring of deployed systems. Incident response SLA within 1 business day. Error logs reviewed and acted on.
Monthly - Enhancement Cycles
A defined number of engineering hours allocated to minor enhancements, configuration changes, and incremental improvements.
Quarterly - System Review
A structured review of system performance, usage patterns, and upcoming operational needs. Prioritized improvement backlog updated.
Deliverables
What is included.
Every item listed is included in the engagement scope. The goal is a usable business outcome, not a pile of ambiguous consulting notes.
INCLUDED IN THIS ENGAGEMENT
- Defined-SLA incident response
- Monthly enhancement hours (scoped in retainer agreement)
- Quarterly system performance review
- Priority access for new scoped engagements
- Documented change log per retainer period
NOT INCLUDED IN THIS ENGAGEMENT
- New major feature development (quoted separately)
- Infrastructure cost changes driven by scale
- Systems not originally built by The Lobbi
PRICING STRUCTURE
Pricing structure.
Structured as a monthly retainer - rate varies by system complexity and monthly enhancement allocation. Cancel with 30 days notice.
Model
Monthly operational support retainer
Quote point
Quoted after production system review
INCLUDED IN THE PRICE
- Monitoring and incident response
- Monthly enhancement allocation
- Quarterly system review
WHAT SHAPES THE QUOTE
- System complexity
- SLA expectations
- Monthly enhancement allocation
Start Here
Leave with the next decision clear.
A 30-minute conversation is enough to confirm fit, identify what must be scoped, and decide whether this offer is the right starting point.